1. Shipments

In an average period of 48 working hours from the moment of purchase. Delivery is always done at the shipping address provided on the order. This shipping address may be different from the billing address. The shipping cost of the order will be automatically calculated at the time of making the order, the pre-payment step.

2. Can I cancel the order?

It is possible while the order has not been sent to the Espina de Ferro store. Once the order is in the hands of the transport company, the order can not be canceled and the user must make the return of the product exercising his right of termination of the purchase within a maximum period of 7 business days. Cancellation of the purchase can only be made through the email address web@espinadeferro.com

3. Returns

We recommend you not accept any delivery in bad conditions (box, broken, broken, etc.) If you find that the package is not in optimal conditions, the transport company informs us of the incident and will be done return the order again. If, in spite of everything, when you open the package you realize that the order has not arrived in good conditions, contact us at the web@espinadeferro.com email before a period of 5 business days from the day of delivery In the event that the product can not be replaced, the amount paid for this product will be reimbursed in full.

We will only accept returns within the term of 5 working days from the day of delivery, which meet the following conditions:

• The product must be in the original state, packaging and labeling.

• The shipment will be made with the same cardboard box in which the order has been received. In the event that it is not possible with the original box, the user must return it in a box that guarantees the protection of the content in order to arrive in good condition.

• A copy of the invoice must be included in the package, indicating the returned products and the reason for the return. After reviewing the status of returned articles, we will notify the user if they have the right to return the amount paid for the purchased products. The refund of the amount will be made within a maximum term of 30 days from the date the user communicated the intention to give up and through the same method of payment that the user chose at the time of performing the order.